Editorial Complaints Policy

Last Updated: 18-7-2023

At Great Times Vapors, we strive to maintain the highest standards of journalistic integrity and provide accurate, fair, and balanced content. We value our readers’ trust and take complaints about our editorial content seriously. This Editorial Complaints Policy outlines our procedures for handling and resolving complaints regarding editorial content published on our online magazine.

Submitting a Complaint:

1. Complaint Eligibility:
   • We accept complaints related to factual accuracy, misleading information, unfair representation, bias, or any other significant breach of journalistic standards in our editorial content.
2. Complaint Submission:
   • Complaints must be submitted in writing and include the following information:
     • Your name and contact details.
     • A clear and concise description of the issue or concern, including the specific article or content in question.
     • Supporting evidence, such as relevant URLs, screenshots, or references.
   • Complaints can be sent via email to [email protected] Please include “Editorial Complaint” in the subject line.
3. Timelines:
   • Complaints should be submitted as soon as possible after the publication of the content in question.
   • We aim to acknowledge receipt of your complaint within [X] business days and provide a substantive response within [X] business days after that. However, the response time may vary depending on the nature and complexity of the complaint.

Complaint Handling Process:

1. Assessment:
   • Upon receiving a complaint, we will conduct a thorough review of the issue raised and the relevant editorial content. We will assess the validity of the complaint and its alignment with our editorial policies and journalistic standards.
2. Investigation:
   • If necessary, we will initiate an investigation to gather additional information, consult with relevant parties involved, and evaluate the accuracy and fairness of the content in question.
3. Resolution:
   • Once the investigation is complete, we will communicate the findings to you. If we determine that an error or breach of journalistic standards has occurred, we will take appropriate corrective actions, which may include:
     • Issuing a correction or clarification.
     • Retracting or removing the content from our platform.
     • Offering a right of reply or an opportunity for affected parties to provide additional information.
     • Implementing internal measures to prevent similar issues in the future.
4. Communication:
   • We will provide a written response to your complaint, outlining our findings and any actions taken. If the investigation process requires more time, we will inform you of the delay and provide an estimated timeframe for the resolution.
5. Appeal Process:
   • If you are dissatisfied with the resolution of your complaint, you may request an appeal by providing additional relevant information or evidence that was not previously considered. Appeals should be submitted in writing to [email protected] within [X] business days of receiving our initial response.

Confidentiality and Privacy:

• We will handle your complaint with strict confidentiality, and your personal information will only be used for the purpose of investigating and resolving the complaint. Please refer to our Privacy Policy for more information on how we handle personal data.
• We reserve the right to refuse to investigate or respond to complaints that are frivolous, malicious, or outside the scope of this Editorial Complaints Policy.

Contact Us:

If you have any questions or concerns regarding this Editorial Complaints Policy or wish to submit a complaint, please contact us at [email protected] We are committed to addressing complaints promptly and maintaining the highest standards of editorial integrity.

Great Times Vapors Editorial Team